Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 23/07/2024

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms: https://amyah.in/policies/terms-of-service. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

1. SHIPPING & DELIVERY OPTIONS

We strive to provide various shipping options to accommodate your needs. In some instances, a third-party supplier may manage our inventory and will be responsible for shipping your products.

1.1 Domestic Shipping
  • Dispatch Time: We aim to dispatch products within 3 working days from the date of your order.
  • Delivery Time: Once dispatched, you will receive your products within 5-7 working days.
  • Shipping Fees: Shipping fees are calculated and displayed during checkout. The exact amount will depend on your location and the size of your order.
1.2 International Shipping
  • Availability: We offer worldwide shipping. However, free shipping promotions are not applicable to international orders.
  • Delivery Time: International orders typically arrive within 15-30 days from the date of dispatch.
  • Shipping Fees: Shipping fees for international orders are calculated at checkout and will vary based on destination and order size.
1.3 Additional Charges

Please note that additional taxes, duties, and fees may apply for international deliveries. These charges are beyond our control and are the responsibility of the recipient. It is your responsibility to comply with the laws applicable to the country where you live and to pay any such additional costs or taxes.

2. DELIVERY PROCESS

2.1 Order Confirmation

Upon placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any discrepancies.

2.2 Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking number to check the status of your delivery on the carrier’s website.

2.3 Packaging

All products are carefully packaged to ensure they arrive in excellent condition. If your package arrives damaged, please contact us immediately.

3. DELAYS & ISSUES

3.1 Delays

If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date. While we strive to meet all delivery timelines, unforeseen circumstances may cause delays.

3.2 Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

4. RETURN POLICY

If you have questions about returns, please review our Return Policy: https://amyah.in/policies/refund-policy.

5. CUSTOMER SUPPORT

If you have any further questions or comments about this Shipping & Delivery Policy, you may contact us by: